• You start a claim – online, by email or by phone.
• We review the details.
• We talk to you about your case and establish the facts.
• Our housing disrepair claim experts will outline the next steps in the claim process.
• If you have grounds for a successful claim, we will proceed with the case and work towards rectifying your disrepair issues and helping claim your compensation.

You may be eligible to make a claim if any of the following apply to you:

1. For housing issues: You are renting a property through a housing association, social housing, or local authority, have contacted your landlord directly about a repair issue, given them enough time to address it, but the problem remains unresolved, and you are still dealing with it or had to move out because of it.
2. For motor accident claims: You have been involved in a motor vehicle accident where you were not at fault, and you suffered injury or property damage as a result of the incident.

Compensation is always assessed on a case-by-case basis, and there is no fixed amount. For housing-related claims, the compensation will depend on factors such as the amount of rent you pay, the extent of the damage or deterioration after reporting the issue, how it impacted your daily life, and how long the problem went unresolved.